Reviews

iT WAS A BIG DEAL FOR ME TO COME TO NORWICH FOR THE TAHOES FIRST CHECK UP. BECAUSE I HAD AN APPOINTMENT I THOUGHT I WOUOD BE GREETED, EXPECTED AND PERHAPS SOME COURTESY EXTENDED. BUT.....PRETTY CLINICAL IN ALL ASPECTS OF THE APPOINTMENT, IT WAS ROUTINE FOR THEM, I AM SURE THEY DID WHAT SHOULD BE DONE, BUT IT WAS NOT A ROUTINE DAY FOR ME, IT WAS SPECIAL! I WOULD HAVE APPRECIATED SOME FRIENDLY GREETING, MENTIONING MY NAME AND "WE WILL GET YOU RIGHT IN, WE HAVE BEEN EXPECTING YOU....HOW HAVE YOU LIKED DRIVING THE CAR?..." ETC. AFTER AN HOUR, I REALIZED MY CAR WAS IN THE PARKING AREA, SO OBVIOUSLY DONE, SO iI WENT TO THE GARAGE AND ASKED IF WE WERE ALL DONE!! DON'T YOU THINK I SHOULD HAVE BEEN NOTIFIED? PERHAPS A "THANK YOU FOR COMING IN TODAY, WE APPRECIATE YOUR BUSINESS, YOUR CAR IS ALL SET AND LET US KNOW IF WE CAN BE OF SERVICE" SOME OF THAT SHOULD HAVE BEEN SPOKEN. AS STATED ABOVE, IT WAS A VERY ROUTINE, CLINICALLY PERFORMED JOB FOR MCCREDY, BUT IT WAS A BIG DEAL FOR ME ! i DO NOT WRITE THIS TO HURT YOUR BUSINESS BUT TO IMPROVE YOUR CUSTOMER SERVICE, SO i AM NOT AGREEING TO PUBLISH IT!

They was great to work with

Jeff and Garett have always been honest and professional. I have dealt with a couple dozen dealers and their service departments including one I worked at, none are as good as the service provided by Jeff and Garett.

excellent people exceptional service!

Overall a great experience, oil change and tire rotation on my 2019 Colorado as well as a tire pressure sensor replacement under warranty.

No complaints with the service department. Just moved into the area and no issues cause I bought my Silverado at another dealership.

Got me right in and fixed

Great service, always helpful for any issue.

Addressed problems and had car ready as promised. Good communication

Always great service for my vehicles.