We are a local small town Chevrolet dealership that's been serving the Norwich and surrounding areas for over 75 years. With our extensive knowledge of the automotive industry we pride ourselves on providing a hometown feel for our customers. Our #1 mission is to make sure our customers have a wonderful experience here, either with our dedicated Sales team or our talented Service Department. Not only do we care about our customers but we also are determined to provide a great work environment for our employees as well.
AUTOMOTIVE SERVICE ADVISOR
The Automotive Service Advisor position here at McCredy Motors is one that values both customer and employee satisfaction. This position is responsible for service writing, as well as scheduling customer appointments and coordinating the work schedule of the mechanics here. This position also entails vigorous training from GM to make sure all processes and vehicle education is up to date.
AUTOMOTIVE SERVICE ADVISOR RESPONSIBILITIES:
Scheduling customers service appointments
Bridging communication between the technician and the customers to provide an effortless interaction
Manage technician schedules
Track GM performance
Dealership safety compliance
AUTOMOTIVE SERVICE ADVISOR REQUIREMENTS:
Leadership with progressive minded leadership style
Service or Parts Management experience from a fast paced auto dealership is preferred
Focus on building the very best customer service experience
Very organized with exceptional time management and prioritizing skills
Performance oriented - continuous desire to improve
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.
Job Type: Full-time
Automotive Body Shop Manager
The Automotive Body Shop Manager here at McCredy Motors is responsible for conducting business with insurance adjusters, customers and other sources to assure a job is complete. Provide a reasonable department operation and maintain customer satisfaction while controlling expenses. She/he directs the activities of the Body Shop repair facility employees in performing body repairs, including schedules, productivity levels, and maintaining quality standards.
Understand, keep abreast of and comply with federal, state and local regulations that affect collision repair operations, such as hazardous waste disposal, OSHA right-to-know, etc.
Hire, train, motivate, counsel and monitor the performance of all Body Shop staff
Direct and schedule the activities of all Body Shop employees
Provide technical assistance as needed
Maintain and supervise an organized, clean and safe work area
Monitor Body Shop Technicians’ payroll records
Establish and maintain good working relationships with all insurance adjusters, agents, tow companies, etc.
Keep abreast of new equipment and tools available and recommend purchases
Account for all documents; ensure that none are missing
Schedule shop work as efficiently as possible
Ensure all vehicles are repaired in accordance with factory and dealership specifications
Maintain customer satisfaction
At least 3 years’ experience as Body Shop/ Collision Center Manager REQUIRED
Dealership experience is preferred, but not required
Ability to read and comprehend instructions and information
Proven ability to manage a team
Working knowledge of all aspects of repairs for damaged body parts and bodies of vehicles
Valid driver's license
High School diploma or equivalent
Job Type: Full-time
Job Posting: Tire and Lube Technician
The Tire and Lube Technician position here at McCredy Motors consists of changing the oil, filters, rotating tires, servicing brakes, and other maintenance items. It will be part of a team effort to collocate with the service writers and the parts department to ensure proper communication and service for the customers vehicle for a timely and satisfying experience.
Shop equipped with the newest technology
Discounts on products and services
Highly productive shop
Career advancement opportunities, promote from within
ASE and state inspection certification reimbursement and all training expenses paid to further your career
Continued Automotive Service Technician / Mechanic education, manufacturer hands on and web-based training
Clean and professional work environment
Experienced Automotive Service Technician / Mechanic Benefits
Paid Time Off
Discounts on Products and Services
Experienced Automotive Tire and Lube Technician
Perform work specified on the repair order with efficiency and in accordance with dealership policies and procedures.
Test-drive vehicles, and test components and systems, to ensure proper equipment performance.
Communicate directly with the Service Advisor so that customers are well-informed of any additional services needed.
Executing repairs under warranty to manufacturer specifications.
Experienced Automotive Service Technician / Mechanic Qualifications
2+ Years’ Experience
ASE Certification preferred
Ambitious, hardworking presence in a team environment
Excellent customer service skills
Enjoy working in a dynamic environment
Ability to learn new technology, repair and service procedures and specifications
Minimum high school diploma or GED equivalent required
Valid driver's license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.